Refund Policy

1. Subscriptions & Billing

evcount is a recurring subscription billed in advance on a monthly or annual basis.

Payments are processed by Paddle, our payment provider acting as the merchant of record; receipts and billing are handled through Paddle.

2. Cancellation

You can cancel your subscription at any time from your account page.

Cancellation stops future renewals; your access continues until the end of the period you have already paid for. Unused time is not pro-rated.

3. Refunds

If you are not satisfied, request a refund within 7 days of a charge and we will refund that payment.

However, refunds may be declined where substantial use of the Service is confirmed, such as use of data exports. Subscriptions are digital services delivered immediately upon payment, and by paying you consent to immediate provision.

Refunds are issued to your original payment method through Paddle.

4. How to Request a Refund

Email evcountresearch@gmail.com with your account email and the charge date. Refunds are typically processed within 5–10 business days.

5. Contact

For refund inquiries, contact us at evcountresearch@gmail.com.